Clinic Terms & Conditions


Information

  • All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
  • All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
  • All information will be treated as confidential and protected in accordance with General Data Protection Regulations (GDPR)
  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
  • You may opt-in to our occasional email new-letters, which contain news & upcoming offers, via our website. You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

  • You will be sent appointment reminders the day before your appointment, either by text or email.
  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary. We require at least 24 hours notice of cancellation.
  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-4 weeks has passed.
  • New patients are seen for consultation and assessment; for Botulinum Toxin treatments we do not offer treatment on the first visit in any circumstances.

Children

We do not treat children or young adults under the age of 18.


Payment

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
  • Payment is taken, in full at the time of treatment. 
  • The clinic accepts cash, or major debit and credit cards.
  • A discretionary deposit may be taken for some treatments and in some circumstances
  • Discounts/vouchers cannot be applied to (Skincare products available to purchase within the clinic)

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; 

  • Consultation and assessment 
  • Provision of information and advice 
  • Safe treatment with evidence based products
  • Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. 


Skin care products purchased at the clinic are non-returnable/refundable.